BT connects customers with exceptional experiences

EE is the largest mobile network operator in the UK and the largest operator of 4G and 5G services in Europe, with 29.6 million customers – 10 million of which are across the UK alone.

As the company expanded, and the drive to develop new and personalized services for customers took off in recent years, the team at EE were determined to make sure they had deep visibility into their always-changing IT environment to ensure they met the experience customers expected.

In this video, Chris Deane will explain how EE is able to pinpoint the root-cause of problems rapidly, with Dynatrace’s AI engine Davis, and reduce outage times and digital incidents to ensure they always deliver an exceptional customer experience.

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