KeyBank on the path to autonomous cloud operations

Headquartered in Cleveland, Ohio, KeyBank is one of the United States’ largest regional banks.

With the continued growth in digital banking and the emergence of new competitors such as challenger banks and Fintechs, KeyBank was constantly looking for new ways to improve its products and services to enhance the customer experience.

KeyBank had previously relied on multiple monitoring solutions, which brought a lack of visibility into customer-facing problems, an inefficiency in operations and siloed teams.

In this video, Lynn Arnold, SVP of Quality Assurance Services at KeyBank, explains how Dynatrace has helped consolidate KeyBank’s multiple monitoring tools to obtain a single view, eliminating siloes and ensuring everyone is working to a common vision.

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